6 tips for doing your own Tech Support for gadget issues
Enjoy today's featured easy-to-follow tech tip.
Rick's Daily Tech Tips Update for Wednesday, September 11, 2024
[Standard Edition]
I welcome your questions and comments. Hit the Reply button and let me know what’s on your mind.
Today's issue is sponsored by...
Udemy offers top-rated online courses in technology and other related disciplines. This is your place to learn in-demand professional skills.
————
Advertise here… Want to speak directly to over 16,700 engaged subscribers? Click here to sponsor the next available issue of this newsletter.
Like my tips?
If you find my tips useful, you can help me keep them coming by opting for a Premium (Paid) subscription.
Premium subscriptions help offset my blogs’ web hosting and other related fees, which are substantial. Premium issues do not contain sponsorship ads.
If you’d like to help out just click this button now:
Monthly Tech Giveaway....
We have a winner for August...
Congratulations to Julia P. from Edmonds, Washington for winning the Seagate Expansion 16TB External Hard Drive in August's Tech Tips Giveaway.
September's winner will receive a fantastic AOSU Wireless Solar 4 Camera Home Security System (click for details).
The prizes featured in my Monthly Tech Giveaways include a combination of the best items I have received for testing and review and brand new items provided directly by partner companies.
The winner will be selected at random on September 30. All Standard subscribers have an equal chance to win. All Premium (Paid) subscribers have double the chance to win (their email addresses are added to the pot twice).
Standard subscribers: Double your chance to win by upgrading to any Paid subscription.
Today’s featured tech tip…
6 tips for doing your own Tech Support for gadget issues
I often hear from readers how much they hate having to contact "Tech Support" when an issue arises with their computer or one of their other gadgets.
As you probably know, calling Tech Support is usually about as much fun as having a tooth pulled without an injection of Novocain.
Well, truth be told, the Tech Support experience is often intentionally designed to be frustrating because some companies would rather have you resolve the issue on your own instead of utilizing their Support system.
Luckily, there are a few things you can try that just might help you resolve your issue without having to call Tech Support at all:
1 - Is your computer running slowly? Are pop-up windows popping up all over the place? Does your web browser have one or more toolbars that you don't remember installing?
If any of the above apply to your situation, the culprit is almost certain to be malware. Follow the steps listed in this post to get rid of it.
2 - If your computer started "acting up" all at once, some action that you just took might be causing it.
For example, did you install a new program or app right before the issue reared its ugly head? If so, try deleting that program or app. If the problem goes away, you've found the culprit.
By the way, I recommend using a free utility called Geek Uninstaller to remove programs from your system instead of Windows' native "Add or remove programs" utility. Unlike the Windows utility, Geek Uninstaller will remove every last trace of the program and not leave any residual "junk" behind.
If the problem started right after you clicked a link in an email or on a website, the page that you were taken to most likely downloaded malware onto your computer. If so, click the link in step 1 above and give your PC a thorough malware scan.
3 - If your PC started "acting up" right after a power outage, chances are the abrupt shutdown caused one or more files in your Windows file system to become corrupted. If so, try using the System Restore utility to restore your Windows installation back to the state it was in before the power outage occurred.
If System Restore doesn't resolve the issue you can always reset your Windows installation (just be sure to make a backup first and select the option to keep your files).
By the way, power outages can wreak all kinds of havoc with your computer's hardware and/or software. That's why I strongly recommend keeping it plugged into a battery backup device at all times.
4 - If you're having problems getting a new piece of hardware working (i.e. a new printer, scanner, router, etc.), check the "Support" section of the manufacturer's website.
In all likelihood other users have already had the same problem that you're having right now. If so, you'll probably find the solution right there on the manufacturer's website. Places to look are in the Support section's FAQs, Blog, Knowledge Base and User Forums.
5 - If nothing above worked (or even applies to your situation), try doing a Google search for the problem at hand. Simply search for the device's name, manufacturer, model number and a short description of the problem.
For example, lets say you bought a Linksys E5400 router and you can't figure out how to set up a wireless network with it.
Typing the green text at the end of this sentence into Google just might suggest one or more resources that could possibly help: set up wireless network with Linksys E5400 router.
6 - If all else fails and you simply must call Tech Support, this post explains how to make that task as easy and painless as possible.
Well, that's all there is to it. Now you know the basics of performing your own Tech Support.
If you find this newsletter useful, please consider sharing it with your friends.
Picture of the Day...
“Rotterdam at Night”
Today’s POTD features a late evening view of Rotterdam, the second largest city in the Netherlands. I hope you like it.
Bonus tips from some the web’s best Tech sites...
Every day I hand-pick five of the best tips I found on my favorite tech sites and share them with you, my wonderful subscribers. Here is today’s selection:
• How to customize the Taskbar icons on Windows
• Better browsing: 32 hidden tricks inside Apple's Safari browser
• How to manage Chrome automatic browser updates
• How to avoid taking grainy smartphone photos
• How to print labels from Microsoft Word
Today's post from 'Living (and loving) Life'...
5 tips for preventing identity theft
Rick's daily gadget pick...
Every day I feature a tech item that I’ve hand-picked to be among the best of the best.
Click here to see what I’m loving today.
Today’s tech news headlines...
• Want a diamond-making machine? You can buy one online
• iOS 18 allows iPhone users to pause video recordings
• Google loses its seven-year fight against $2.7 billion EU antitrust fine
• WhatsApp’s ‘View Once’ privacy feature could be easily bypassed due to this bug
• New hotspot device combines Wi-Fi 7 and 5G for a super-fast, on-the-go connection
Have a question, comment or suggestion? Hit the Reply button and reply to this email. I love hearing what you have to say...
Thanks so much, and have an amazing day.
Your tech buddy,
Rick Rouse
Want to help support my work and keep this newsletter coming for all to enjoy? Your upgrade to a paid subscription will help a lot (and be greatly appreciated).